01
Furnace repair
No heat, short cycling, a blower that runs and never warms up. We carry the common boards, igniters and inducers on the truck, so a January call is usually one visit.
No heatIgniterBlower
Battle Creek, Springfield and Pennfield
Heat that holds through a Michigan January.
Furnace and air conditioning work done by the man who owns the shop. You get a flat price before the tools come out, and a photo of the part that failed whether you ask for it or not.
Same day on most calls
No overtime rate
Licensed and insured
17 yrs
Furnaces and AC units serviced in Calhoun County
01 / What we fix
Four jobs, and we do them all week.
Residential only. One call, one technician, one price. If the fix is not worth the money, we tell you that at the kitchen table instead of sending an invoice.
02
Air conditioning repair
Warm air, water on the floor, a unit that hums and quits. We check charge and airflow before we ever talk about a compressor, because that order saves people a lot of money.
Not coolingLeaksFrozen coil
03
Seasonal tune-ups
Twenty two points on a furnace in the fall, twenty on an AC in the spring. Filters, flame sensor, condensate, capacitor readings, and a written note of anything heading for failure.
Fall furnaceSpring AC
04
Replacement and install
When a unit is past saving, you get a load calculation, three options at different price points, and a written quote that holds for thirty days. No same-day discount games.
Load calcFinancingPermits
02 / Our rules
Written down, because most shops will not.
These are the four things people tell us they were burned on somewhere else. They are the reason our number gets passed around.
Price first
The flat price is on the ticket before any work starts. If the job turns into something bigger, we stop and call you. Nothing gets added quietly.
No overtime rate
Scheduled calls between 7am and 6pm are the same price on a Saturday as a Tuesday. Real emergencies after hours are quoted on the phone before we roll.
Show the part
Every failed part goes in a bag and comes to you, with a photo of where it sat. Keep it, throw it out, or take it for a second opinion.
No basement pitch
We do not send a salesman to a service call. The technician who diagnoses the problem is the one who quotes the repair, and he does not earn commission on a new system.
03 / Prices
What a visit costs, in plain numbers.
Battle Creek and the townships around it. Parts are quoted separately at cost plus a set markup that is printed on your invoice.
Diagnostic visit
$89
Waived when you go ahead with the repair on the same visit.
- Full system check, not a guess
- Flat repair price in writing
- Parts priced in front of you
Seasonal tune-up
$129
One furnace or one AC unit. Two systems at the same address, $229.
- 22 point furnace or 20 point AC check
- Filter and condensate service
- Written list of what is aging
Replacement
Quoted free, in writing
Most residential changeouts run $4,800 to $9,400 installed, depending on size and ductwork.
- Load calculation before sizing
- Three options, good, better, best
- Thirty day price hold
04 / How a call goes
You call, we show up, you decide.
No dispatch fee, no membership required, no call center reading a script from another state.
1
You call the shop
Ray answers, or calls you back inside the hour. You describe what the house is doing and get a two hour arrival window, not a promise to be there sometime Thursday.
2
We find the actual fault
Meters on the unit, not a parts cannon. You get the reading, the failed component, and the price to fix it, all before a wrench moves.
3
You say yes or no
Approve the repair and it is usually done that visit. Decline and you owe the $89 diagnostic and nothing else. No pressure either way.
05 / The owner
Ray Ketchum, on the truck since 2009.
Ray apprenticed under a Kalamazoo shop for six years, then opened Pennfield Heating and Air with one van and a flip phone. The shop has grown to three vans and two technicians, and he still runs the calls he quotes.
If a repair can wait until spring, he will say so. If a fifteen year old furnace is going to cost more than it is worth, he will show you the math instead of arguing about it.
Ray Ketchum
Owner, Michigan mechanical license #71-10428
06 / Questions
The ones people ask on the phone.
Anything not answered here, call and ask. Nobody at this shop is paid to keep you on the line.
How fast can you get here in cold weather?
Between November and February, no heat calls go to the front of the board. In a normal cold snap you are seen the same day, and we keep two slots open each morning for furnaces that quit overnight.
Do you charge extra on weekends?
No. Saturday is a regular working day here and it is billed at the weekday rate. After hours emergency work is quoted before we leave the shop, so there is no surprise on the invoice.
Can you work on the brand I already have?
Yes. We service every major residential brand and are not tied to one manufacturer, so the recommendation you get is based on parts availability and what fits the house, not on what pays us a spiff.
What if the repair does not hold?
Labor is warranted for two years on the work we do, and parts carry the manufacturer warranty. If the same fault comes back inside that window, the return visit costs you nothing.
Do you offer financing on a new system?
Yes, through two lenders, with terms from twelve to eighty four months. We will show you the monthly figure next to the cash price so you can see what the financing actually costs.
07 / Book a call
Tell us what the house is doing.
Send this and you get a call back inside one business hour with an arrival window. For no heat in winter, call instead. It is faster and the phone is answered by a person.
- Phone(269) 555-0112
- Shop4120 W Michigan Ave, Battle Creek, MI 49017
- HoursMon to Sat, 7:00am to 6:00pm
- Emailoffice@pennfieldheating.com
- AreaBattle Creek, Springfield, Pennfield, Bedford, Harper Creek, Augusta